Creating standard operating procedures can feel like a balancing act. The key is understanding what information truly needs documentation versus what can be taught during training or assumed as basic knowledge. Too vague and your team gets lost, too detailed and nobody reads it. Let's break down how to create SOPs that actually get used.

Questions to Ask When Creating Your SOP

When deciding how detailed your SOP should be, ask yourself:

1. Who will be using this SOP? New hires need more detail than seasoned team members.

2. How complex is the task? More complex means more documentation.

3. What are the consequences of getting this wrong? Higher stakes means more specificity.

4. What can reasonably be assumed as common knowledge for your industry?

5. Which parts of the process change frequently versus remain stable?

Signs Your SOP Needs Adjustment

Too detailed if:

• It takes longer to read than to perform the task

• It includes instructions for basic computer functions

• Team members avoid using it because it's overwhelming

Not detailed enough if:

• New team members consistently make the same mistakes

• People keep asking for clarification

• Different team members handle the same process inconsistently

The Solution: Layer Your Documentation

Consider creating tiered documentation:

• Core SOP: Essential steps everyone must follow

• Supporting materials: Detailed guides for complex steps

• Training supplements: Visual aids or videos for new team members

Remember, the goal isn't perfection—it's creating something that actually helps your team work more efficiently! Don't let the perfect be the enemy of the useful.

Ready to streamline your SOPs and give your team back some precious time? We'd love to help! Give us a call.